New vendors to Kroger are required to do EDI. Several years ago, Kroger began trading EDI documents and saw first hand how doing so takes cost out of the supply chain. Kroger wants to pass this cost savings onto our customers and drive sales, mutually beneficial for both Kroger and its vendors. Please review our information on EDI Compliance. Kroger requires most companies to accept via EDI, purchase orders (850 or 875), and application advices (824), and send invoices (810 or 880). Under EDI Requirements & Guidelines you will find our EDI Standard Agreement and the Terms and Conditions of an EDI Order. Once you have chosen an EDI Provider or are ready to begin trading with Kroger, submit an EDI New Partner Set-up Form. We manage all request based on our business requirements. When we are to begin establishing an EDI connection, we will contact your company.
Although we would like to have EDI connections in place at the time the first order is written, we recognize this is not always possible. However, acceptance of a purchase order from a Kroger division is consent to establish an EDI relationship. In the very near future, a Kroger division will send a formal notice with a given timeframe to establish an EDI connection. Your compliance to our EDI requirements must be met before the end of the specified time. Should you not send or receive documents electronically after the compliance deadline, a fee of 1% of the total invoice amount OR $250 (whichever is greater) per transaction will be applied against all future payments until EDI compliance is met to help offset the cost of manual processes.
Kroger requires most companies to accept via EDI, purchase orders (850 or 875), and application advices (824), and send invoices (810 or 880). Under Getting Started you will find our EDI Standard Agreement and the Terms and Conditions of an EDI Order. Once you have chosen an EDI Provider or are ready to begin trading with Kroger, submit an EDI New Partner Set-up Form. We manage all request based on our business requirements. When we are to begin establishing an EDI connection, we will contact your company.
Vendors who do not submit an EDI Partner Set-Up Form prior to doing business with a Kroger division will receive a formal notice from our division with a given timeframe to establish an EDI connection. Your compliance to our EDI requirements must be met before the end of the specified time. Should you not send or receive documents electronically after the compliance deadline, a fee of 1% of the total invoice amount OR $250 (whichever is greater) per transaction will be applied against all future payments until EDI compliance is met to help offset the cost of manual processes.
We turn over all completed forms to an EDI Business Analyst who handles your account. Because we manage our EDI Compliance program on the business requirements of Kroger, we will notify our vendors when we are ready become EDI partners. It is not until you do receive this notice that Kroger requires use of EDI. Since you have already taken the first steps to be connected, migrating to use of EDI should be quick. If your company does not get an immediate response from one of our EDI Business Analysts (their contact information is on our Contact Us pages), please contact the Kroger EDI Representative for the EDI group:
Kroger does not require the use of a specific VAN or EDI provider to trade EDI documents. We are able to trade documents directly through IBM Sterling Commerce. If you use a different VAN, or your service provider uses a different VAN, please have your VAN or provider setup an interconnection to our VAN.
The Kroger Co recognizes the potential of EDI-INT and is currently examining various options for deployment. Today we do not have the capability. Our preferred communication method is through the VANS. Please visit our Maps pages for a list of current VANS and a link to third party providers who have proven reliable in working with us.
Please visit our Programs & Requirements pages for specific information on how we test each EDI document.
Kroger uses common systems across all divisions for many products categories. When approved for one store division, you are approved for all store divisions in the EDI support area. Kroger EDI supports these divisions: Atlanta, Central/Indianapolis, Central/Shelbyville, Cincinnati, City Markets, Columbus, Delta/Memphis, Dillon Stores, Fry's Food Drug & Marketplace,Fry's/Tolleson, King Soopers, Kroger, Michigan, Mid Atlantic/Roanoke, Mid South/Louisville, Peyton's, Peyton DSI, Peyton GHC, Peyton Mid-South, Peyton North, Peyton Phoenix, Peyton Southeast,Roundy's and W.T. Young Storage. Fred Meyer EDI supports Fred Meyer Stores, and Smith's Food & Drug. Harris Teeter EDI supports Harris Teeter Stores. Some documents have special testing requirements for a specific division, but there are no specific division requirements for purchase orders, invoices and application advices.
We maintain our communication profiles on our EDI Requirements & Guidelines pages. Please click on the appropriate EDI support team for contact information and communication profiles.
Kroger makes every effort to keep up with the EDI Standards as established by the GS1. For a current list of the version supported for each EDI document, please visit our EDI Requirements & Guidelines pages.
For specific questions regarding Kroger's EDI mapping requirements, please contact the EDI Business Analyst supporting our EDI relationship. You will find all contact information on our Contact Us page.
If you are working with a template, by an EDI provider, and your template does not align with Kroger's mapping requirements, please contact your EDI provider and ask for an updated template based on our requirements.
The Uniform Code Council (GS1) is the best resource for information on how to create your EDI system. They offer a course on EDI called "Supply Chain U," as well as many other resources regarding EDI, and UPCs on their website www.gs1us.org . Your VAN or EDI service provider can also provide support on mapping. Unfortunately, Kroger has thousands and thousands of suppliers on EDI, and cannot provide specific consulting to any of our vendors on EDI.
The GS1 manages and distributes UPC codes. Please contact the GS1 to obtain UPC blocks.
The Kroger Co uses the 824 Application Advices to ensure EDI documents meet our business and technical requirements for the specified document. If you receive an 824, please refer to our Programs & Requirements or Maps web pages for a list of codes for the specified transaction. Two levels of errors are reported, Warnings and Fatal. Warnings are minor errors are inconsistencies with the information sent, but did not prevent the document from being passed on. Fatal errors are a result of significant violation (s) of Kroger's requirements. Documents with fatal errors cannot be passed on. Please correct the errors reported and resend your document.
Please refer to the GS1 on how 997 Functional Acknowledgements should be processed and read. Kroger will acknowledge all documents received from partners within the timeframe specified by the standard and version being used or 24 hours, whichever is shorter.
As defined in our EDI Standard Agreement, Kroger requires vendors to acknowledge our transactions of UCS, VICS, and other ANSI ASC X.12 transaction sets. We monitor for acknowledgments and take appropriate action if the expected acknowledgment has not been received within the time specified by the standard and version being used or within 24 hours, which ever is the shorter period. You will need to send your 997 for the document sent by Kroger to avoid a disruption in EDI service. Kroger reserves the right to revoke an EDI partnership at any time and revert to documentation transmitted in hard copy or electronically without being on a formal EDI basis. Termination of an EDI partnership by Kroger for failure to return EDI Acknowledgments could result in a fee of 1% of the total invoice amount OR $250 (whichever is greater) per transaction for EDI Non-Compliance.
Transmission of vendor EDI transactions will be acknowledged according to the guidelines for the standard version being used. For ANSI ASC X.12 transactions including UCS and VICS, the 997 acknowledgement will be used. As the sender, it is your responsibility to verify The Kroger Co has acknowledged transmissions and take appropriate action if the expected acknowledgments have not been forthcoming within the time specified by the standard and version being used or 24 hours, whichever is the shorter period. Please check your EDI system or contact your EDI VAN or provider to investigate if the EDI document was transferred to Kroger's mailbox before contacting a Kroger EDI Business Analyst.
All EDI Non-Compliance assessments sent to our vendors include a letter from the appropriate accounting group handling your account. The letter accompanying the check should include an accounting person to contact regarding your specific assessment. Please contact this person. At the request of our accounting groups, we will provide them the specific detail and status of our EDI relationship.
Kroger and Fred Meyer only require selected companies on specific supply chain programs to send ASNs. For more information regarding our supply chain programs, please visit our Programs & Requirements pages on this website. If you are capable of meeting the requirements of one of our EDI supply chain programs, please contact our buyer (s) and let them know your EDI and business capabilities.
Kroger and Fred Meyer only require selected companies on specific supply chain programs to label all cartons with the GS1-128 label. For more information regarding our supply chain programs, please visit our Programs & Requirements pages on this website. You will need to contact the buyer (s), warehouse (s), or traffic department of the Kroger division (s) you supply for specific carton labeling instructions.
Data related to item information is stored and maintained in our procurement applications, not within EDI. If there is an error with the buying unit, UPC, stock or style number, color and/or size or pack size, please contact our buyer to have the information corrected.
The Fred Meyer division will create an 'in-house' UPC when an orderable UPC is not available from its vendor. All in-house orderable UPCs start with 40001 since the Fred Meyer division assigns them. Buyers will create this UPC type when the vendor does not have an orderable UPC assigned for the packing configuration the buyer and vendor agreed to. For example, when the Fred Meyer buyer is buying a set of six Red t-shirts, there is one medium, three larges, and two x-larges in the pre-pack of six units' orders. If you receive a Fred Meyer in-house UPC on your EDI order you will need to either maintain this UPC on your systems or work through your Sales group to assign an orderable UPC for the pre-pack the Fred Meyer division is buying from your company. If an orderable UPC for the pack exists, please contact our buyer to have them assign your UPC as the orderable UPC.
The web forms should be used to submit your EDI requests. You will receive a confirmation e-mail once you submit the request. You may use the confirmation e-mail for further communications about this request with the Kroger/Fred Meyer EDI teams.
After login to service Portal, you will find EDI Service Request. By using this tab you can submit EDI Request.
You will receive a confirmation e-mail once you have submitted the request successfully.
There is no “high priority” flag on the request forms. To let the EDI team know your request is high priority, please put the word “URGENT” at the top of the description field when filling out the form. You can also reply to the confirmation e-mail and mark the email “urgent”.
Work Request: request for information, advice, or for a standard change to EDI set up
Outage: An unplanned interruption or a scheduled outage to a business process flow
If you accidently enter an invalid e-mail address in your request, you will not receive a confirmation e-mail. In this case, please re-create another request with correct e-mail ID.
(Successfully completed requests should receive a reply within about 15 minutes).
If you try twice and still do not receive an email, there may be an email issue with your or our company’s email.
If you select “Kroger” as the group, your request will be forwarded to Kroger EDI team and you will receive a confirmation e-mail from firstname.lastname@example.org
If you select “Fred Meyer” as the group, your request will be forwarded to the Fred Meyer EDI team and you will receive a confirmation e-mail from email@example.com
If you select “Harris Teeter” as the group, your request will be forwarded to the Harris Teeter EDI team and you will receive a confirmation e-mail from firstname.lastname@example.org
If you select “Kroger Ship To Home” as the group, your request will be forwarded to the Kroger Ship To Home EDI team and you will receive a confirmation e-mail from EDI@kroger.com
Yes. Use the “Browse” button at the beginning of the form. You may include up to 5 attachments. Accepted file types are: .xls, .zip, .doc, .pdf, .txt, .jpeg, .gif or .xml. You may also copy and paste an email into the comment box in your request if needed.
No. The confirmation email can only be sent to the requestor. You may then forward that email to your team members or the vendor.
All additional communication will be as it is today, through e-mails, phone calls and instant messaging, etc. (Use the confirmation email or include the tracking number – for work requests - in communications).
You will receive an e-mail from the appropriate EDI team letting you know your request has been completed.
Kroger/ Fred Meyer internal users are able to view the status of the request in Infra by keying the request # (tracking number) provided in the confirmation e-mail.
For an incident/Outage, if you haven’t received a response after 24 hours, send the confirmation email as a follow up to the EDI team.
For a work request, if you haven’t received any response after 24 hours, send the confirmation email as a follow up to the EDI team. You can also send a follow up email with the tracking number in the subject line to the EDI team.
If you have a system outage that is causing the need for EDI to resend the document/documents or research a problem to avoid a BUSINESS CRITICAL (one where the business will be effected if the issue isn’t investigated immediately) situation, then that outage will be a Business Critical (High Priority outage).
In all other cases, it will be a Normal priority outage.
In order to serve you better, we are upgrading to the web forms. All requests will be assigned a tracking number that is used to prioritize the work. Initial contact must be via web forms to establish the tracking number.