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Please click here to submit an incident/outage if there is an unplanned interruption or scheduled outage to a business process flow.


  1. Please enter your e-mail address correctly on the web form so Kroger can send your email confirmation back to you.  If you accidentally enter an invalid e-mail address in your request, you will not receive a confirmation e-mail.  In this case, please re-create another request with the correct e-mail address.
  2. Once you have submitted a request via the web form process, all subsequent communication about the request will be handled through e-mails

If you have any questions while initiating an EDI request (either the Work Request or Incident Form) please e-mail / for assistance.


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