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  1. What is the new process to initiate an EDI request? 
  2. Where do I log into the EDI request web forms? 
  3. How do I know the request was submitted successfully and forwarded to the Kroger or Fred Meyer EDI team?
  4. Is it possible to flag a request as “High” (not Business Critical, but needs to be addressed) priority? 
  5. What is the difference between a “Work Request” and an “Outage”?
  6. What happens if I entered a wrong e-mail address in the request?
  7. How do I know if my request was sent to the Kroger or Fred Meyer EDI team?
  8. Is it possible to send attachments using EDI web forms?  How do I send an attachment with an EDI request initiated through web forms? 
  9. How do I forward emails to the edi team?
  10. Is there a way to carbon copy other members of my team so they will also receive the confirmation email from the EDI team after my request is submitted?
  11. Once I’ve submitted a request through web forms, how is subsequent communication about that request handled?
  12. How do I know when my request has been completed?
  13. Is there a way to check the status of a request?
  14. What do I do if I have received a confirmation email and no further response from the EDI team? 
  15. How do I determine if an Outage should be considered “Business critical” or “Normal”?
  16. What happens if I don’t initiate the request through web forms and just send an e-mail?


Q #1: What is the new process to initiate an EDI request?             
A: The web forms should be used to submit your EDI requests. You will receive a confirmation e-mail once you submit the request. You may use the confirmation e-mail for further communications about this request with the Kroger/Fred Meyer EDI teams. 

Q #2: Where do I log into the EDI request web forms?
A: Work Requests:             
              http://edi.kroger.com/edibusinessrequest/form/type/Requests
     Outages:
              http://edi.kroger.com/edibusinessrequest/form/type/Outage

Q #3: How do I know the request was submitted successfully and forwarded to the Kroger or Fred Meyer EDI team?
A: You will receive a confirmation e-mail once you have submitted the request successfully.

Q #4: Is it possible to flag a request as “High” (not Business Critical, but needs to be addressed) priority? 
A: There is no “high priority” flag on the request forms. To let the EDI team know your request is high priority, please put the word “URGENT” at the top of the description field when filling out the form.  You can also reply to the confirmation e-mail and mark the email “urgent”. 

Q #5: What is the difference between a “Work Request” and an “Outage”?
A: Work Request: request for information, advice, or for a standard change to EDI set up
     Example:
     1.    Adding a vendor to EDI
     2.    Changing the existing set up for a vendor
     3.    Document follow up, i.e. missing EDI PO
     4.    Re-sending EDI data 
    Outage: An unplanned interruption or a scheduled outage to a business process flow
     Example:
     1.    If a supplier hasn’t receive any EDI data which causes an outage at vendor side.
     2.    If a vendor have a planned outage coming up and want to let us know about it.

Q #6:What happens if I entered a wrong e-mail address in the request?
A: If you accidently enter an invalid e-mail address in your request, you will not receive a confirmation e-mail. In this case, please re-create another request with correct e-mail ID.  (Successfully completed requests should receive a reply within about 15 minutes).
If you try twice and still do not receive an email, there may be an email issue with your or our company’s email.

Q #7: How do I know if my request was sent to the Kroger or Fred Meyer EDI team?
A: If you select “Kroger” as the group, your request will be forwarded to Kroger EDI team and you will receive a confirmation e-mail from edi@kroger.com
If you select “Fred Meyer” as the group, your request will be forwarded to the Fred Meyer EDI team and you will receive a confirmation e-mail from edibiz@fredmeyer.com

Q #8: Is it possible to send attachments using EDI web forms?  How do I send an attachment with an EDI request initiated through web forms? 
A: Yes. Use the “Browse” button at the beginning of the form. You may include up to 5 attachments. Accepted file types are: .xls, .zip, .doc, .pdf, .txt, .jpeg, .gif or .xml.
You may also copy and paste an email into the comment box in your request if needed.

Q #9: How do I forward emails to the edi team?
A:You may forward an email to edi@kroger.com or edibiz@fredmeyer.com.  Be sure to add the tracking number (for work requests) of your request in the subject line of the email. 

Q #10: Is there a way to carbon copy other members of my team so they will also receive the confirmation email from the EDI team after my request is submitted?
A: No. The confirmation email can only be sent to the requestor. You may then forward that email to your team members or the vendor.

Q #11: Once I’ve submitted a request through web forms, how is subsequent communication about that request handled?
A:
 All additional communication will be as it is today, through e-mails, phone calls and instant messaging, etc. (Use the confirmation email or include the tracking number – for work requests - in communications).

Q #12: How do I know when my request has been completed?
A:
You will receive an e-mail from the appropriate EDI team letting you know your request has been completed. 

Q #13: Is there a way to check the status of a request?
A:
Kroger/ Fred Meyer internal users are able to view the status of the request in Infra by keying the request # (tracking number) provided in the confirmation e-mail.

Q #14: What do I do if I have received a confirmation email and no further response from the EDI team? 
A:
For an incident/Outage, if you haven’t received a response after 24 hours, send the confirmation email as a follow up to the EDI team.
For a work request, if you haven’t received any response after 24 hours, send the confirmation email as a follow up to the EDI team. You can also send a follow up email with the tracking number in the subject line to the EDI team.

Q #15: How do I determine if an Outage should be considered “Business critical” or “Normal”?
A:
If you have a system outage that is causing the need for EDI to resend the document/documents or research a problem to avoid a BUSINESS CRITICAL (one where the business will be effected if the issue isn’t investigated immediately) situation, then that outage will be a Business Critical (High Priority outage).
In all other cases, it will be a Normal priority outage.

Q #16: What happens if I don’t initiate the request through web forms and just send an e-mail?
A: 
In order to serve you better, we are upgrading to the web forms. All requests will be assigned a tracking number that is used to prioritize the work. Initial contact must be via web forms to establish the tracking number.

 

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