Q #5: What VAN should I use to trade EDI documents with Kroger?
A: Kroger does not require the use of a specific VAN or EDI
provider to trade EDI documents. We are able to trade documents
directly through Sterling Commerce, GXS, and QRS/AT&T Global
Network (also known as IBM/Advantis/AGNS). If you use a
different VAN, or your service provider uses a different VAN,
please have your VAN or provider setup an interconnection to one
of these providers.
Q #6: Does Kroger support EDI-INT (EDI over the Internet), AS1 or
A: The Kroger Co recognizes the potential of EDI-INT and is
currently examining various options for deployment. Today we do
not have the capability. Our preferred communication method is
through the VANS. Please visit our Maps pages for a list of
current VANS and a link to third party providers who have proven
reliable in working with us.
Q #7: How do I test EDI documents with a division of Kroger?
A: Please visit our Programs & Requirements pages for specific
information on how we test each EDI document.
Q #8: Do I have to test all documents with each division of Kroger?
A: Kroger uses common systems across all divisions for many
products categories. When approved for one store division, you
are approved for all store divisions in the EDI support area.
Kroger EDI supports these divisions: Atlanta,
Central/Indianapolis, Central/Shelbyville, Cincinnati, City
Markets, Columbus, Delta/Memphis, Dillon Stores, Fry's Food Drug
& Marketplace, King Soopers, Kroger, Michigan, Mid
Atlantic/Roanoke, Mid South/Louisville, Peyton's, Ralph's,
Southwest/Houston, Southwest/Dallas, and W.T. Young Storage.
Fred Meyer EDI supports Fred Meyer Stores, and Smith's Food &
Drug. Some documents have special testing requirements for a
specific division, but there are no specific division
requirements for purchase orders, invoices and application
Q #9: Where do I find the communication profile for the Kroger
division my company ships?
A: We maintain our communication profiles on our
Contact Us pages. Please click on the appropriate EDI support
team for contact information and communication profiles.
Q #10: What version(s) does Kroger support?
A: Kroger makes every effort to keep up with the EDI Standards
as established by the UCC. For a current list of the version
supported for each EDI document, please visit our
Q #11: I pulled the EDI maps for the Kroger EDI support division I
plan to work with. I have questions regarding the mapping
requirements. Who should I contact?
A: For specific questions regarding Kroger's EDI mapping
requirements, please contact the EDI Business Analyst supporting
our EDI relationship. You will find all contact information on
our Contact Us page.
If you are working with a template, by an EDI provider, and your
template does not align with Kroger's mapping requirements,
please contact your EDI provider and ask for an updated template
based on our requirements.
Q #12: We are considering or have started trying to support
in-house. Can Kroger tell me how to do the mapping?
A: The Uniform Code Council (UCC) is the best resource for
information on how to create your EDI system. They offer a
course on EDI called "Supply Chain U," as well as many other
resources regarding EDI, and UPCs on their website
www.uc-council.org. Your VAN or EDI service provider can also
provide support on mapping. Unfortunately, Kroger has thousands
and thousands of suppliers on EDI, and cannot provide specific
consulting to any of our vendors on EDI.
Q #13: Our Company does not use UPC numbers and Kroger requires UPC
numbers. Where do I get them?
A: The UCC manages and distributes UPC codes. Please contact the
UCC to obtain UPC blocks.
Q #14: I received an 824 Application Advice. What do I do?
A: The Kroger Co uses the 824 Application Advices to ensure EDI
documents meet our business and technical requirements for the
specified document. If you receive an 824, please refer to our
Programs & Requirements or
Maps web pages for a list of codes
for the specified transaction. Two levels of errors are
reported, Warnings and Fatal. Warnings are minor errors are
inconsistencies with the information sent, but did not prevent
the document from being passed on. Fatal errors are a result of
significant violation (s) of Kroger's requirements. Documents
with fatal errors cannot be passed on. Please correct the errors
reported and resend your document.
Q #15: I received a 997 Functional Acknowledgement. How do I read
A: Please refer to the UCC on how 997 Functional
Acknowledgements should be processed and read. Kroger will
acknowledge all documents received from partners within the
timeframe specified by the standard and version being used or 24
hours, whichever is shorter.
#16: I received a phone
message from a Kroger person who wants to
verify if I had received an EDI document. We have received the
EDI document and we do not know how to contact this person. What
do I do?
A: As defined in our EDI Standard Agreement, Kroger requires
vendors to acknowledge our transactions of UCS, VICS, and other
ANSI ASC X.12 transaction sets. We monitor for acknowledgments
and take appropriate action if the expected acknowledgment has
not been received within the time specified by the standard and
version being used or within 24 hours, which ever is the shorter
period. You will need to send your 997 for the document sent by
Kroger to avoid a disruption in EDI service. Kroger reserves the
right to revoke an EDI partnership at any time and revert to
documentation transmitted in hard copy or electronically without
being on a formal EDI basis. Termination of an EDI partnership
by Kroger for failure to return EDI Acknowledgments could result
in a fee of 1% of the total invoice amount OR $250 (whichever is greater) per transaction for EDI Non-Compliance.
Q #17: I did not receive a 997 Functional Acknowledgement for the
EDI document I sent. What do I do and whom do I contact?
A: Transmission of vendor EDI transactions will be acknowledged
according to the guidelines for the standard version being used.
For ANSI ASC X.12 transactions including UCS and VICS, the 997
acknowledgement will be used. As the sender, it is your
responsibility to verify The Kroger Co has acknowledged
transmissions and take appropriate action if the expected
acknowledgments have not been forthcoming within the time
specified by the standard and version being used or 24 hours,
whichever is the shorter period. Please check your EDI system or
contact your EDI VAN or provider to investigate if the EDI
document was transferred to Kroger's mailbox before contacting a
Kroger EDI Business Analyst.
Q #18: Kroger deducted $250.00 per Invoice from our payment. This
deduction appears to be an EDI Non-Compliance assessment. Who do
I contact to discuss this?
A: All EDI Non-Compliance assessments sent to our vendors
include a letter from the appropriate accounting group handling
your account. The letter accompanying the check should include
an accounting person to contact regarding your specific
assessment. Please contact this person. At the request of our
accounting groups, we will provide them the specific detail and
status of our EDI relationship.
Q #19: Does Kroger or Fred Meyer require our company to send
(Advanced Ship Notice)?
A: Kroger and Fred Meyer only require selected companies on
specific supply chain programs to send ASNs. For more
information regarding our supply chain programs, please visit
our Programs & Requirements pages on this website. If you are
capable of meeting the requirements of one of our EDI supply
chain programs, please contact our buyer (s) and let them know
your EDI and business capabilities.
Q #20: Does Kroger or Fred Meyer require our company to
cartons with a UCC-128 label?
A: Kroger and Fred Meyer only require selected companies on
specific supply chain programs to label all cartons with the
UCC-128 label. For more information regarding our supply chain
programs, please visit our Programs & Requirements pages on this
website. You will need to contact the buyer (s), warehouse (s),
or traffic department of the Kroger division (s) you supply for
specific carton labeling instructions.
Q #21: The item information sent on the EDI
purchase order is
incorrect (this could include the buying unit, UPC, stock or
style number, color and/or size and pack). How can we get this
A: Data related to item information is stored and maintained in
our procurement applications, not within EDI. If there is an
error with the buying unit, UPC, stock or style number, color
and/or size or pack size, please contact our buyer to have the
Q #22: We received a UPC on our EDI order and it does not belong to
our company. How do we get this corrected?
A: The Fred Meyer division will create an 'in-house' UPC when an
orderable UPC is not available from its vendor. All in-house
orderable UPCs start with 40001 since the Fred Meyer division
assigns them. Buyers will create this UPC type when the vendor
does not have an orderable UPC assigned for the packing
configuration the buyer and vendor agreed to. For example, when
the Fred Meyer buyer is buying a set of six Red t-shirts, there
is one medium, three larges, and two x-larges in the pre-pack of
six units' orders. If you receive a Fred Meyer in-house UPC on
your EDI order you will need to either maintain this UPC on your
systems or work through your Sales group to assign an orderable
UPC for the pre-pack the Fred Meyer division is buying from your
company. If an orderable UPC for the pack exists, please contact
our buyer to have them assign your UPC as the orderable UPC.